2nd Line Support Engineer

Ref: REC278 Harpenden Office Based Permanent Role


To provide support to end users at both the UK and India offices, resolving technical issues with hardware, software and network systems in line with agreed timeframes. Also supporting the physical and virtual infrastructure both on premise and in the cloud.



  • To service the IT support desk and ticketing system, responding quickly to identified issues within agreed timeframes.
  • To minimize Operational downtime through efficient troubleshooting and problem solving.
  • To escalate issues to 3rd line support where necessary. Working with third line Engineers to gain an understanding of more challenging issues in order to resolve similar problems in the future.
  • To provide a pro-active support service to end users, working with employees and clients to identify and avoid future potential IT issues.
  • Providing training, education and awareness of relevant IT technology to improve user productivity.
  • Provide support for Active Directory & Office365 Environments
  • Provide support for Mimecast platform

Device management

  • To support, manage and maintain the IT needs of all employees, including all company PC’s, laptops and workstations, Servers, mobile devices, company mobiles, printers and ancillary devices.
  • Provide support for Microsoft Azure & AWS infrastructure
  • Provide support for Virtual Desktop Infrastructure & Data processing machines
  • Provide support for the company MDM solution.

Data Management

  • To support the IT Team with requests for data restores and undertaking regular data archiving.



  • Windows 10/11
  • Windows server 2012 – 2022
  • Hyper-V
  • Active directory
  • Office365, OneDrive & SharePoint
  • Microsoft SCCM


  • PowerShell (Desirable)
  • PowerApps (Desirable)
  • Microsoft Azure (AutoPilot and InTune desirable)
  • AWS (Desirable)
  • PC Building / Repair (Desirable)
  • Microsoft DPM (Desirable)
  • Network Management (Cisco experience desirable)
  • Zabbix (Desirable)
  • Veeam (Desirable)


  • An employee owned company held in a Trust for the benefit of the employees.
  • A vibrant, passionate and collaborative working culture.
  • A learning culture to excel through professional development and management training opportunities.
  • Competitive remuneration packages.
  • Generous annual leave allowance.
  • Company Laptop and mobile phone.
  • Wellbeing and social events programme
  • Ability to work from our Harpenden & London offices, as well as remotely.

If you have any questions about this role please email recruitment@plowmancraven.co.uk

Benefits of working at Plowman Craven

Plowman Craven is a great place to work and offers a range of competitive family friendly benefits including:

  • 25 Days Annual Leave - increasing to 30 days plus bank holidays
  • Performance related bonus
  • Professional membership & development
  • Salary sacrifice pension contribution scheme
  • Flexible/remote working (role dependent)
  • Travel loans & travel cards (Zone 1+2) for London-based roles
  • Access to fleet vehicles
  • Life assurance
  • Enhanced family friendly benefits
  • Healthcare benefits
  • Wellbeing & mental health programme
  • Social activities organised throughout the year
  • Harpenden & London offices
  • Employee owned company held in a Trust for the benefit of employees
  • EOT profit sharing scheme

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Benefits of working at Plowman Craven

Plowman Craven is a great place to work, where we always attract, develop and retain high calibre individuals. From competitive salaries to pensions and career development, let us show you some of the benefits in working for one of the premier surveying companies in the UK.